The agreement between us and you.

The Bali Method (thebalimethod.com) is an Australian-operated marketing and concierge service that arranges hair-restoration trips to our independent partner clinic, ETERNAL Clinic, in Bali, Indonesia.

The Bali Method is not the medical provider. The procedure itself, all clinical decisions, candidacy assessments and post-operative care are the responsibility of ETERNAL Clinic and its surgical team. The Bali Method does not provide medical advice, does not employ surgeons, and does not guarantee any clinical outcome.

By using this site or our service you confirm that you are:

• at least 18 years old;
• able to provide truthful information about your medical history during the assessment;
• able to undertake international travel and recovery in Bali (we cannot accept clients with active medical conditions that would make travel unsafe - the surgeon makes the final call at consultation);
• either an Australian resident or willing to depart from an Australian airport for the trip.

We coordinate the non-clinical parts of your trip end-to-end: consultation booking, flight bookings from your selected Australian airport, accommodation in Bali for the recovery week, ground transfers, language support, and 12 months of WhatsApp-based aftercare coordination with the surgical team after you return home.

We do not perform, supervise or warrant the medical procedure itself. That sits exclusively with ETERNAL Clinic under their own terms of treatment.

The 60-second quiz on our website produces an indicative package estimate based on rule-based logic (Norwood stage and stated goal). The estimate is not a medical diagnosis, not a binding quote and not a guarantee of candidacy. Your final treatment plan, graft count and price are confirmed by the surgeon at the free video consultation, after they have reviewed your photos and history.

Information presented by Mira, our AI patient consultant, is for general orientation only. Mira will route any medical question to the surgeon at consultation and does not, and cannot, give medical advice.

To lock in a clinic slot we ask for a deposit of AU$1,000, collected via Stripe.

• Credited to final price - the deposit is fully credited toward your final package price once your trip is paid in full.
• Non-refundable in general - once paid the deposit is non-refundable. It compensates us and our partner clinic for the clinical-slot reservation and the pre-trip planning that begins immediately on payment.
• Fully refundable in two specific cases - (a) if the surgeon, at consultation, determines on medical grounds that you are not a suitable candidate for the procedure; (b) if we cancel for any reason on our side. In both cases the deposit is refunded in full to the original payment method within 14 business days.

Package prices are quoted in Australian dollars and are all-inclusive: hair- transplant procedure, round-trip flights from your selected Australian airport, seven nights' accommodation in Bali, all airport, hotel and clinic transfers, and pre- and post-operative aftercare during your stay.

The price ranges shown on the site reflect our four package tiers. The exact final price is set by the surgeon based on the graft count agreed at consultation. We will confirm the final number in writing before any travel is booked.

The optional couple upgrade is AU$1,000 and adds a hotel-room upgrade with daily breakfast, plus a second round-trip flight from your selected Australian airport for your partner.

Items not included: travel insurance (you are required to hold valid insurance for the trip), visa fees, meals outside breakfast, personal expenses, optional tours or experiences, and any additional medical or non-medical services not part of the package.

You are responsible for arranging comprehensive travel and medical insurance for the duration of your trip. This must include coverage for elective procedures abroad and any complications arising from them. We can recommend suitable Australian providers but the policy is between you and the insurer.

Most Australian passport-holders can enter Indonesia on a visa-on- arrival or e-VOA. Your passport must be valid for at least six months from the date of travel. You are responsible for ensuring your travel documents are valid; we will provide a current step-by-step guide once your trip is booked.

Hair restoration is an elective surgical procedure. All surgical procedures carry risks. Common risks include but are not limited to: temporary swelling, scabbing, shock loss, infection, variability in graft survival, asymmetry, and the need for follow- up sessions. The surgical team will discuss the full risk profile with you before you proceed.

Results vary from person to person and depend on factors including donor density, scalp condition, lifestyle and adherence to aftercare instructions. The Bali Method makes no representation, warranty or guarantee about the clinical outcome of your procedure. Final candidacy is determined by the surgeon at consultation; the surgeon may decline to proceed on medical grounds.

To the maximum extent permitted by Australian law, The Bali Method's aggregate liability for any claim arising out of or in connection with your use of our service or this website is limited to the amount you have paid to The Bali Method.

We are not liable for the acts, omissions or clinical outcomes of ETERNAL Clinic, of any airline, hotel, transfer provider, or insurance provider used in the course of your trip. Where any of our service-providers are negligent, your remedy is against that provider directly.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

You agree to give us truthful information during the assessment and consultation, to comply with the surgical team's pre-operative and post-operative instructions, and to comply with the lawful instructions of any service-provider used during your trip.

The text, design, logo, photography commissioned by us, and all other content on this site (other than where credited to a third party) are owned by The Bali Method or licensed to us. You may not reproduce, distribute or commercially use any of this content without our written permission.

Photographs of ETERNAL Clinic patients shown on this site are used with the clinic's explicit permission. Photographs you upload to us during your assessment remain yours; you grant us a limited licence to use them for the purpose of arranging your care, as set out in our Privacy Policy.

We may update these terms from time to time. The date at the top of the page reflects the most recent change. Material changes will be notified to you by email before they take effect.

These terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have non-exclusive jurisdiction.

Before formal proceedings, both parties agree to first attempt to resolve any dispute by writing to info@thebalimethod.com and engaging in good-faith discussion for at least 21 days.

For any question about these terms, email info@thebalimethod.com.